FAQ | H2Care

What medical services do you offer for tourists and expats?

At H2Care, we provide 24/7 medical assistance tailored to tourists and expats in Curaçao. Our services include on-site and online consultations, private nursing, medical transportation, prescriptions, lab requests, and pharmacy delivery. Whether you need urgent care or routine medical support, we bring healthcare to you.
Do you provide home or hotel visits for medical consultations?

Yes! Our mobile medical team is available for on-site consultations at your hotel, Airbnb, or residence. Just contact us via WhatsApp or phone to schedule an appointment, and a doctor or nurse will come to you.
Can I get a prescription refill if I lost my medication while traveling?

Yes, if you need a prescription refill, our doctors can assess your condition and provide a new prescription if appropriate. We also offer pharmacy delivery services, so you can receive your medication without hassle.
What should I do in case of a medical emergency in Curaçao?

For life-threatening emergencies, call 912 immediately. For non-life-threatening but urgent medical issues, contact H2Care, and our 24/7 mobile medical service can assist you wherever you are on the island.
What are the costs of a medical consultation?

The cost depends on the type of consultation (on-site, online, or emergency care). We aim to provide transparent pricing, and you can contact us directly for details. After the consultation, we provide a receipt that you may submit to your travel insurance for reimbursement.
Does my international health insurance cover my consultation?

H2Care does not bill insurance directly, but many travel and international health insurance providers reimburse medical expenses. We provide detailed receipts so you can submit a claim to your insurance company.
Can I pay with a credit card, or is cash required?

We accept major credit cards, debit cards and cash payments. Contact us if you need more details about payments options before your consultation.
Where can I find a pharmacy open after hours in Curaçao?

Curaçao has designated on-duty pharmacies known as "Botika na Warda", which remain open outside regular hours. You can check the on-duty pharmacy schedule here or ask your hotel’s front desk for assistance.
Can you refer me to a specialist if needed?

Yes, if your condition requires specialized care, our doctors can provide a referral and help coordinate an appointment with the appropriate medical specialist in Curaçao.
What are the emergency services numbers in Curaçao?

Police & Fire department: 911 General Police department (non urgent cases): 917 Tourist Police (Politur): +5999 463-6273 Ambulance: 912 Hospital: 910 Coastal guard: 913